Exchange Policy
We, at www.gravitymart.com make sure that our customers are happy with their purchases and enjoy their shopping experience with us. If there is a problem or concern with your purchase,
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Send back the product to be exchanged within 7 days of receipt of the product, accompanied by the original sales receipt,
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We cannot accept returns for products that are not received by us within 7 days of receipt of the product
Please Note
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We do not give cash refunds, and refunds are in the form of store credit or product/size exchanges only
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We do not exchange all customized products.
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We do not exchange opened used Products.
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Items eligible for exchange need to be in their original condition i.e. brand new, unused, with all tags and packaging attached, free of stains, unwashed and in resell-able condition. The determination of the condition of goods is at the sole discretion of us.
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If the purchase price of goods chosen in lieu of the returned goods is less than that of the returned goods no refund will be given; and if the goods chosen in lieu of the returned goods exceed that of the returned goods the difference will be borne by the purchaser.
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The customer is responsible for original and return shipping costs on exchanged items. The shipping charge for the exchanged product must be incurred by the customer (both while sending back to us as well as when we send the exchanged item to you). We are not responsible for incorrect addresses given, refused shipments, and/or unclaimed shipments.
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No returns and exchanges can be accepted on our Close Out Sale items. These items are considered a final sale and cannot be exchanged for any reason.