At Gravity Furniture Pvt. Ltd.(OPC), we believe that data protection is a matter of trust and the privacy of our visitors is of extreme importance to us. Unless restricted by applicable law, you agree that all your personal information collected by www.gravitymart.com may be used and disclosed as set out in this Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

You are advised to read this Policy carefully. By accessing the services provided by www.gravitymart.com you agree to the collection and use of your data by www.gravitymart.com and certain authorized third party service providers in the manner provided in this Policy. If you do not agree with this Policy, please do not use the Website.

Collection of Information
You can choose to register at www.gravitymart.com or sign out as a guest.
When you register for our service, we would require your personal information (such as, your name, shipping and billing address, credit card number, contact information including email address, demographic information such as post code, preferences and interests and other information relevant too customer surveys and/or offers, etc.) from you that we need to:

• Process your order;
• Provide you with membership support;
• Improve our products and services;
• Allow you to use the community forums and participate in contests and other forum features; and
• Send you newsletters and other communications such as polls, surveys, and special offers.

In addition to the information that you explicitly provide during your interactions on the Site, we will automatically receive and collect certain anonymous information in standard usage logs through our Web server, including computer-identification information obtained from “cookies” sent to your browser from:

• web server cookie stored on your hard drive
• an IP address, assigned to the computer which you use
• the domain server through which you access our service
• the type of computer you’re using
• the type of web browser you’re using

Information Usage
We use your personal information to allow it to process your registration, to process any orders that you may make for any products or services displayed on the Website, provide you with improved services, contact you when it is needed, and to advise you of products and services which may be of interest to you, invite you to be a participant or a respondent to an online event that is hosted on www.gravitymart.com. Further, the relevant information is used by us to (i) provide you with statements of your account; (ii) to communicate with you on any matter relating to the conduct of your account; and (iii) to communicate the details of any orders / processing of any orders placed by you relating to products displayed on the Website.

We use anonymous information like traffic and other data to provide us with information to recognize the access privileges to our Site, track your participation in any of the events, providing you with better content and advertisements, help diagnose the problems with our Site and for the purposes detailed in the Policy.

We will not share, rent, lease, or sell your personal information (e.g. your email address, your credit card information, your name, your address, etc.) to any third party for their independent use or benefit.

We may share information collected by us with third parties to help process your order (e.g. shipping companies, credit card processors, etc.) or to provide statistical and demographic analysis to help us and our business partners provide you with better services and offerings.

Gravity Furniture Pvt. Ltd.(OPC) is under an obligation to assist the government, law enforcement and regulatory authorities. Therefore, in case of a written request from the government and other authorities, who are mandated under law to obtain personal information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences, the company reserves the right to share the information provided by you.

Additionally, personal information may be disclosed to any third party by an order under applicable law or when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process.

Further, upon your consent or if necessary for the performance of a contract with you, the company may disclose your personal information to its business partners or selected third parties who themselves offer the same or a higher level of data protection than mandated under applicable law.

When you make the payment, you are re-directed to a secure payment gateway, where you must feed in your credit card information. This information is not accessible to us.

Further, this website may be linked to other websites which are developed by people over whom the company exercises no control. This Policy does not apply to the practices of such third party sites. These other sites may place their own cookies on your computer, collect data or solicit personal information. Company is accordingly not responsible for the privacy practices or the content of such websites.

Company does not retain any personal information received by it longer than it is necessary for achieving corresponding purpose, unless otherwise required under any applicable law.

Future changes to this Privacy Policy may be made at any time by sending you an email or posting notice of the changes on the site, with the changes effective 30 days after the dispatch of the email or posting of the notice. To ask questions about this policy or to remove your personal information from our database, write to us at support@www.gravitymart.com

Consent
By submitting data to us or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy and agree to be legally bound by this Policy, which shall take effect immediately on your first use of our website.

In case you intend to withdraw your consent for usage of any personal information provided by you, we will respect your decision and not use such information. However, your intention of withdrawing consent for providing information to the company should be in writing, and in such a case, the company will be under no obligation to provide or continue providing the services for which such information was provided.

The company also offers/permits the provider of any personal information an opportunity to review the personal information they have provided. You have a right to have deficient, incomplete, incorrect, unnecessary or outdated personal data reviewed, deleted or updated. Before the company is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request.

Security
Company takes all reasonable steps that comply with all applicable laws and regulations to ensure that the information provided to it is stored in a secure environment protected from unauthorized access, modification, destruction or disclosure. To protect information against accidental or unlawful destruction, loss or modification and against unauthorized disclosure or access, the company has implemented various security practices that are updated and audited on a regular basis in accordance with applicable law.

However, please be informed that despite these reasonable efforts to protect personal data on our servers, no method of transmission over the Internet is guaranteed to be secure. Therefore, while the company strives to protect your personal information at all times, the company cannot guarantee its absolute security and shall not be liable for any breach of security by an outside party.

Grievance Officer
For any matters related to this Policy, you may please contact us at support@gravitymart.com

EXCHANGES

We, at www.gravitymart.com make sure that our customers are happy with their purchases and enjoy their shopping experience with us. If there is a problem or concern with your purchase,

• Send back the product to be exchanged within 7 days of receipt of the product, accompanied by the original sales receipt,
• We cannot accept returns for products that are not received by us within 7 days of receipt of the product

Please Note

• We do not give cash refunds, and refunds are in the form of store credit or product/size exchanges only
• We do not exchange all customized products.
• We do not exchange opened used Products.
• Items eligible for exchange need to be in their original condition i.e. brand new, unused, with all tags and packaging attached, free of stains, unwashed and in resell-able condition. The determination of the condition of goods is at the sole discretion of us.
• If the purchase price of goods chosen in lieu of the returned goods is less than that of the returned goods no refund will be given; and if the goods chosen in lieu of the returned goods exceed that of the returned goods the difference will be borne by the purchaser.
• The customer is responsible for original and return shipping costs on exchanged items. The shipping charge for the exchanged product must be incurred by the customer (both while sending back to us as well as when we send the exchanged item to you). We are not responsible for incorrect addresses given, refused shipments, and/or unclaimed shipments.
• No returns and exchanges can be accepted on our Close Out Sale items. These items are considered a final sale and cannot be exchanged for any reason.

Defective or Wrong Item Shipped

It is our endeavor to service your order as per your expectations. In the unlikely event where we have failed to service your order in good condition, manufacturing defect or is different from what you had ordered, you may return the product unused. Please notify us within 24 hours of delivery so that we can promptly assist you. We will have the parcel collected from you, and have the exchanged products sent at the earliest possible. The determination as to whether or not an item is defective (due to wear and tear from your end or otherwise) is at the sole discretion of us. We will bear the shipping cost for defective or wrong products shipped that need to be exchanged.

 

CANCELLATIONS :

Cancellations by www.gravitymart.com
www.gravitymart.com has the right to cancel or refuse the order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Cancellations by the customer

In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. For you to cancel an order, there is a time period of 24 hours from the time you place the order. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount.
We will not be able to cancel orders that have already been processed.

We have the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.

EXCLUSIONS

Products damaged or used post delivery acceptance, do not qualify for the Return Policy.

We will not be able to accept returns which are not accompanied by the relevant original invoice.

Any item that is not in its original condition, is damaged, has missing parts or not complete along with accessories.

REFUNDS

We will process the refund after receipt of the product by us. Refund will be processed based on the mode of payment of the order.

Orders paid by Credit Card will be refunded by credit back to the Credit Card within 7-21 working days from the date of cancellation of order and the refund will reflect in the next statement.

In case of Net Banking/Debit card, refund will be processed within 7-21 working days from the date of cancellation of order and the credit of the same will reflect in next bank statement.

For all other modes of payment, we will send a refund Demand Draft/ Cheque within 7-21 working days from the date of cancellation of order. The Demand Draft/ Cheque will be made in favor of the name as in the “billing name” provided at the time of placing the order.

We strive to provide you with excellent customer service. Please write to us on support@www.gravitymart.com if you have any questions that we can help you with. Thank you for shopping with us!